99fb Responsible Gaming — Guiding You Toward Safer Betting

Betting is for entertainment — not a solution to your problems. 99fb wants every member to play with enjoyment, within their means, and with full awareness. On this page you'll find all the responsible gaming tools, how to recognize warning signs, and where to get support.

View Protection Tools Check yourself

Our Commitment

99fb Responsible Gaming Charter

Membership for 18+ Only

Free Deposit Limit Setting

Self-Exclusion Active Within 24 Hours

Problem Gaming Support in Bengali

No false promises in bonus advertisements

What Does Responsible Gaming Mean?

Responsible gaming doesn't mean you can't bet or have fun. It means knowing your limits — playing in a way that keeps it entertainment, not a burden.

99fb believes a responsible player is someone who keeps a clear head when winning and treats losses as a normal cost of entertainment — not someone who chases losses by placing bigger bets. That mindset is the foundation of responsible gaming.

Online betting is still relatively new for many people in Bangladesh. A lot of players don't know when to stop, where to ask for help, or which warning signs to watch out for. 99fb wants to make that information accessible to everyone.

This page is more than just a policy document — it's a genuine guide. Here you'll find practical tools, self-assessment questions, and ways to get help if you ever need it.

Remember — there are no guarantees in betting. Only wager money that you can afford to lose without affecting your daily life.

Standards of healthy betting habits

Betting for Entertainment OnlyIdeal

Staying Within Your BudgetCritically Important

Taking a Break After a LossThe Smart Move

Never Bet Before Family & WorkUrgent

Set Your LimitsBest Practices

These criteria are based on 99fb's Responsible Gaming guidelines.

Core Principles of Responsible Betting

Six key principles that matter most for responsible gaming at 99fb.

Set Your Budget in Advance

Decide in advance how much BDT you'll spend on betting each week or month. Once you hit that limit, stop — resist the temptation to deposit more.

Stick to Your Time Limits

Extended betting sessions impair your judgment. Set a time limit for yourself and take a short break when your session ends.

Don't Bet on Impulse

Placing large bets out of anger or frustration after a loss is the most dangerous thing you can do. Approach each bet calmly and think it through independently.

Family & Responsibilities Come First

Never use money set aside for rent, your children's education, or household expenses. Only bet with money you can afford to lose.

Avoid the Chasing Losses Trap

"One more win and I'll get it all back" — that mindset is the root of the problem. Every bet is independent; it has no connection to what you lost before.

Let someone close to you know

If you start hiding your betting from family, that's a warning sign. Be honest, and speak up if you need to — asking for help is not a weakness.

99fb's Protection Tools

These tools are free and available at any time. Activate them through Settings or by contacting Support.

Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 72-hour waiting period.

Session Timer

Decide how long you want to play before you start. Once your set time is up, you'll receive an alert. You can also enable automatic logout at the end of a session.

Cooling-Off Period

Pause your betting for 1 to 30 days. No bets can be placed during this time, but you can still view your account and make withdrawals. Ideal for a mental reset.

Self-Exclusion

Take a full break for anywhere between 3 months and 5 years. The exclusion takes effect within 24 hours of your request and cannot be lifted before the period ends.

Loss Limit

Set a cap on how much you're willing to lose in a day or a week. Once that limit is reached, betting will automatically stop until the following day.

Marketing Opt-Out

If you'd rather not receive promotional messages and bonus offers, opt out at any time. Bet in peace, free from advertising temptations.

How to Activate the Tools

Log in to your account

Open Settings

Go to the "Responsible Gaming" option.

Choose a Tool

Choose your preferred tool and set your limit or duration.

Confirm

Once confirmed with an OTP, changes take effect immediately or within 72 hours.

If you run into trouble with the settings, let our support chat know in Bengali — they'll help you activate the tool.

Signs of Problem Betting

If you notice any of the signs below, stop and seek help — it takes courage to do so.

Chasing losses

Chasing losses by placing bigger bets to "win it back" is the most dangerous sign of all.

Hiding It from Family or Friends

Hiding the amount you bet or the losses you've incurred from the people closest to you.

Betting money needed for essential expenses

Using money meant for rent, groceries, or your children's education on betting.

Impact on Sleep & Health

Staying up late to bet, not getting proper sleep, or feeling mentally restless.

Relationship Strain

Arguments, distance, or broken trust with family or friends as a result of betting.

Unable to Stop Yourself

Telling yourself "this is the last bet" — only to keep playing, and feeling unable to stop.

If you recognize one or more of these signs in yourself, reach out via support chat or activate self-exclusion right now. Asking for help takes courage — it's not a weakness.

Check yourself

Answer the following questions honestly. They are based on internationally recognized problem gambling identification questionnaires.

If you answered "Yes" to three or more questions, reach out to the 99fb support team. Your conversation will remain completely confidential.

This check is not a diagnosis — it's simply a tool for self-awareness. It is not a substitute for advice from a doctor or a counselor.

Your answers to these questions are for your eyes only — no information is sent to 99fb.

Be Honest with Yourself

Did you spend more than your budget on betting last month?

Have you found it difficult to stay calm after a loss?

Have you ever hidden your betting from your family?

Have you ever decided to stop but found you couldn't?

Have you ever felt anxious or guilty about your betting?

Has betting been cutting into time meant for work, study, or family?

Have you ever borrowed money from someone in order to bet?

Do you feel down or restless when you're not betting?

If three or more answers are "Yes," please talk to us:

Go to Live Chat Or email support@99fb.click

99fb's Responsible Gaming Commitment

The principles we never compromise on.

Age Verification Is Mandatory

No one under 18 is permitted to use 99fb — age verification is carried out at both registration and withdrawal.

Identifying Problematic Behavior

Members showing unusual betting patterns are alerted and offered support.

No Misleading Advertising

Betting is not advertised as a guaranteed source of income — because it isn't.

Exclusion Requests Processed Quickly

Self-exclusion requests are processed within 24 hours — no obstacles are placed in your way.

Display Support Organization Information

Links and contact details for responsible gaming support organizations are displayed at all times.

How to Ask for Help

If betting feels like it's getting out of control, you're not alone. Asking for help can feel difficult — but it's the right step.

Getting Help Through 99fb

Send "Responsible Gaming Support" in Live Chat and you'll be connected with a specially trained agent.
Email support@99fb.click with the subject line "Need Help" — you'll receive a response within 24 hours.
Activate self-exclusion directly from your profile settings.

For Your Family

If you suspect someone you know is struggling with problem betting, talk to them with empathy — not blame. Let 99fb Support know and we can put protective measures in place on that account.

Protection of Minors

If there are children or teenagers at home, put a PIN lock on your device and keep your 99fb login details out of their reach. You may also consider using internet filtering software.

For any matter related to responsible gaming support@99fb.clickWrite to us. Your conversation will remain completely confidential.

Betting Strategy Q&A

Answers to some common strategic questions about betting.

An accumulator or parlay bet combines multiple individual selections into a single bet. On 99fb, start by going to the Sports Betting section and adding your first match outcome to the Bet Slip. Then keep selecting additional matches or markets and adding them to the slip — the "Accumulator" mode will activate automatically. At the bottom of the Bet Slip you'll see the combined odds and potential payout. You can add as few as 2 selections or as many as you like. Keep in mind that if any single selection in your accumulator loses, the entire bet loses. More selections mean a higher potential return, but also a lower chance of winning. If you want to play responsibly, stick to accumulators with fewer selections.

Alongside football, 99fb lets you bet on cricket, tennis, basketball, hockey, and many more sports. In the Sports Betting section, you'll find a list of sports on the left side or at the top of the page. To bet on cricket, for example, select "Cricket" — you'll see a list of ongoing and upcoming matches. Click on a match to explore the available markets, such as Match Winner, Toss, Top Batsman, Over/Under Runs, and more. Click on the odds for your chosen market and it will be added to your Bet Slip — then enter your stake and confirm. If you're new, start with small amounts and spend some time figuring out which markets you understand best. Each sport has its own unique markets; you can find explanations on 99fb's help page or ask via the support chat and get a response in Bangla.